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Reduce communications


Audi
McDonald's
Daniel James Kitchens



"We'd been looking at various telephone companies for months and thought we had secured a great deal until NEG helped us reduce the overall charges by a further 36% with the same firm!" James Anthony, Director, Daniel James Bespoke Kitchens

"In business you cannot pay a little and get a lot", it's a simple rule of thumb, but never has a saying been so true as in the telecommunication market place. For most businesses telecommunications is mission critical, no phone calls means no business. At NEG Technologies we have been working with the major Telco's since 1992 to help businesses negotiate better call rates, so please allow us to be a little smug when we say we're actually quite good at it! However, reduced call rates are only half the battle, our account management team will show you ingenious ways to reduce your overall communication costs and will even negotiate with your incumbent supplier to ensure you are always getting the best deal. If you are currently thinking of changing your call provider we can provide independent advice on the following areas:

For a single payment of £19.99 + VAT we will provide you with an independent report based on your actual calling profile. The report will provide you with an up to date market synopsis of the best telephony options for your business based on the latest offerings from the top 5 UK telephone companies, including BT and Cable & Wireless. The report is written in plan English and is presented in person by one of our account managers (or emailed if you prefer). NEG will then implement the change over and mange the project for a one off fee of 50% of the first month's savings.

Small Company - Daniel James Kitchens

Daniel James Kitchens had seen four different telephone companies and secured extremely aggressive call rates that reduced their monthly call costs from an average of £1100 per month with BT to £876 per month with their new chosen call provider Cable Telecom. The NEG team reviewed the calling profile of Daniel James Kitchens, arranged a meeting with Cable Telecom and negotiated a capped calling plan and inbound 0870 number revenue agreement that reduced the call spend by a further £350 per month resulting in an additional saving of £4,200 per annum. Our fee was £180 + VAT

Medium Company - Multi-site McDonalds Franchise

When the restaurant chain approached NEG with a telecommunication problem we happily agreed to provide a workable solution that could be implemented on modular basis. Like many businesses McDonalds had telephone lines that were not being used sufficiently to warrant the standing charges incurred. After investigation it soon transpired that certain alarm, fax and private line where only being used for 6% of the working day. Our brief was simple, reduce standing charges, increase customer satisfaction and reduce call costs. NEG analysed the current calling pattern and produced a report that outlined where the majority of phone calls were being made as well as the profile of usage. This information was then used to design a unique call plan along with the installation of an AVAYA IP Office telephone system that acts as a hub for the connected sites. Estimated savings £6,700 per annum. Our fee was £675 + VAT

Large Company - Audi UK

When the UK's leading Audi dealership Aston Green decided to invest in a new communications platform to improve customer service they commissioned NEG to write the brief and specification. The first step was to fully understand the complete workings and culture within the organisation, by spending 2 full days on site we were able to write a bespoke implementation plan based around a seven-day working week. The final specification included six sites, 260 networked extensions, one CRM Contact Centre, 64 integrated GAP cordless DECT handsets (all in silver!) and one cordless remote VPN for data. Our recommendation to include the integration of an SMS text gateway proved invaluable, allowing Aston Green to contact their customers by text message; it's fast, discreet and delivers the message instantly. Servicing requests, collection times and payment details are now sent direct to customer's mobile phones along with a personnel reply number. Estimated savings £14,765 per annum. Our fee £2177 + VA T

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