Non-Geographic Numbers – NGN’s

0800 Numbers – Free to call from a landline. Receiver pays for the cost of the call. Also 0808 numbers.

0845 Numbers – Calls are billed as a Local rate call, and incur no cost to the receiver.

0844/3 Numbers – Calls cost about 4.2 pence per minute to call from a landline. A profit share is available on these numbers dependant upon the amount calls received.

03 Numbers – Calls are billed as a Local rate call, but the receiver is charged 2 pence per minute for each call.

0870 Numbers – Calls are charged at National Rate which can be up to 10 pence per minute, profit share is no longer allowed on thes enumbers.

0871 Numbers – Cost up to 10 pence per minute and provide a profit share. These are classed as premium rate numbers – This will mean that the cost of the call will have to be announced at the beginning of the call

09 Numbers – These are Premium rate numbers that can be charged from 20 pence per minute up to £25 for a single call.

Mobile operators can bill excess charges to call Non Geographic Numbers, sometimes they make up to an additional 20 ppm profit to call these numbers.

Additional Services Available on NGN’s

Single translation service – The simplest possible NGN service, calls made to your NGN number are directed to a predefined UK landline.

Time translation service – Redirects your incoming NGN calls to a maximum of 15 alternative landline numbers, according to the day of the week/time of day, e.g. All weekend and evening calls could be re-directed to a different number than daytime/weekday calls.

No-answer diversion – If a call to your NGN numbers is not answered (perhaps because all lines are busy), the call is re-directed to alternative number (e.g. another department, office or call centre).

Network queuing – The most popular network service implemented, this service eliminates the originating caller hearing the engaged tone. Commonly now used in doctors surgeries, this service is ideal for any type of business receiving volumes of calls where they have more calls received than people to answer them. Please see the section Network Queuing Explained for full details.

Auto attendant with network queuing – Taking Network queuing to the next level, this service allows you to implement an options menu to allow call filtering.

Message box – If a customers call is not answered (perhaps because all lines are busy), the call is re-directed to an automated message service.

Call ratio distribution – If you have more than one office/call centre, and each location has a different capacity to deal with calls, incoming calls can be distributed proportionately between each location.

Recorded voice announcement – lets you set up and host pre-recorded information services. Ideal for product information lines, or service status hotlines.

Speech recording based services – Why press 1 for this, two for that, when people who prefer to give a verbal command.

Data Capture – Avoid missing vital enquiries. This service lets you set up a series of questions, which callers respond to by leaving voice clippings. For example, callers responding to a competition may leave their name, address and telephone number as well as their answers; you can then retrieve this information when convenient. A widely used facility for easy, convenient brochure ordering.

Geographic divert – If a customer calls from a pre-determined geographic area (postcode, STD codes, counties or regional TV areas), you can choose to redirect the call to a specific number (e.g. nearest branch, a regional call centre, a number dealing with a regional marketing campaign etc.)

Store locator – By examining the CLI (Calling Line Identity) of the inbound call, Store Locator can establish which part of the UK the call is from and route it directly to the nearest store, ensuring that your customers receive the most efficient service possible.

Bespoke – Whilst we have an extensive range of network services, there may be occasions where a bespoke solution would be preferred. Tell us what you would like, and we will see if it can be developed.