Call recording
Did you know...?
Call recording within a company reduces phone misuse by 87% Call recording increases staff performance by 36% Phone disputes are resolved three times quicker if you can replay the actual conversation. Verbal abuse is reduced by 33% if the caller knows the phone call is being recorded
£1.00 per month for over 100 hours of voice recordings!
Stenrich Replay™ is a low risk, low cost call recording solution for monitoring staff performance, dispute resolution and meeting compliance / call recording regulations. Stenrich Replay™ is a network-based solution that allows businesses to record telephone conversations without having to purchase expensive in-house recording equipment, all calls routed via our network are securely recorded and stored free of charge for 28 days, thereafter we charge 10 pence per month per 11 hours of recorded calls, that's just one pound per month for over 100 hours of calls!
A secure web-based user interface allows users to select, retrieve, play and download their recordings.
The solution embeds the following functionality:
- File type selectable between WAV and MP3
- Website Storage
- Forwarding to email
- Forwarding to an FTP account
- Full Recording of a Call
- Fully Searchable storage facility
- Ability to listen to audio online or by download
This solution is ideal for businesses within the following categories:
- Financial Services
- Insurance Sector
- Travel sector
- Legal Sector
- Contact Centres
Record All calls Now.Set up online within 48 hours:
Never miss a call again, Stenrich Relay™ requires no new hardware, software or capital investment and can be set up on-line within minutes. We process over 1.2 million business calls per month and handle all enquires at our purpose build National Network Operation Centre.
If you would like to receive information on this service click here